RivalDesk, Inc. ("RivalDesk," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our competitive intelligence platform, website, and related services (collectively, the "Service").
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
1. Information We Collect
Information You Provide
We collect information that you voluntarily provide to us when you register for the Service, make a purchase, request support, or otherwise communicate with us. This includes:
- Account Information: Name, email address, company name, job title, phone number, and billing information when you create an account or subscribe to our Service.
- Profile Information: Any additional information you add to your user profile, including profile photos and preferences.
- Communication Data: Content of messages, feedback, and other communications you send to us, including support requests and survey responses.
- Competitor Configuration: Information about the competitors, industries, and markets you choose to monitor through the Service.
Information Collected Automatically
When you access or use the Service, we automatically collect certain information, including:
- Usage Data: Information about how you interact with the Service, including features used, pages viewed, actions taken, dashboards accessed, and reports generated.
- Device Information: Information about the device you use to access the Service, including device type, operating system, browser type, screen resolution, and unique device identifiers.
- Log Data: Server logs that record your IP address, access times, pages viewed, referring URLs, and other standard log information.
- Location Data: General location information inferred from your IP address.
Information from Third Parties
We may receive information about you from third-party sources, including identity verification services, business partners, marketing partners, and public databases. We may combine this information with other data we collect about you.
2. How We Use Information
We use the information we collect for the following purposes:
- Provide and Maintain the Service: To deliver the competitive intelligence features you have subscribed to, process transactions, and manage your account.
- Improve the Service: To understand usage patterns, diagnose technical issues, and develop new features and functionality.
- Personalize Your Experience: To tailor the Service to your preferences, deliver relevant competitive insights, and customize your dashboard and reports.
- Communicate with You: To send you service-related notifications, respond to your inquiries, provide customer support, and send marketing communications (with your consent where required by law).
- Ensure Security: To detect, prevent, and address fraud, unauthorized access, and other security issues.
- Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Analytics and Research: To conduct aggregate analysis and research to improve our products and services, and to produce anonymized benchmarking reports.
3. Data Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting, payment processing, email delivery, analytics, and customer support. These providers are contractually obligated to use your information only as necessary to provide services to us. See our Subprocessors page for a current list.
- Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
- Legal Requirements: We may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the personal safety of users or the public.
- With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
- Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you, for purposes such as industry benchmarking and research.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal or regulatory purposes. Competitive intelligence data collected through the Service (such as publicly available competitor information) may be retained in anonymized or aggregated form.
Backup copies of your data may persist in our systems for up to 90 days after deletion before being fully purged.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct inaccurate or incomplete personal information.
- Deletion: The right to request that we delete your personal information, subject to certain exceptions.
- Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
- Restriction: The right to request that we restrict the processing of your personal information under certain circumstances.
- Objection: The right to object to the processing of your personal information for direct marketing or where we process your information based on legitimate interests.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at privacy@rivaldesk.com. We will respond to your request within 30 days, or within the timeframe required by applicable law.
California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights.
European Economic Area Residents
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the basis of consent, contractual necessity, our legitimate interests, or compliance with legal obligations. You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.
6. Cookies
We use cookies and similar tracking technologies to collect and store information when you use the Service. Cookies are small data files placed on your device that help us improve your experience, understand usage patterns, and deliver relevant content.
Types of Cookies We Use
- Essential Cookies: Required for the operation of the Service, including session management, authentication, and security. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with the Service by collecting information about pages visited, time spent, and errors encountered. We use this data to improve the Service.
- Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences, language settings, and dashboard configurations.
- Marketing Cookies: Used to track visitors across websites to deliver relevant advertisements. These are only set with your explicit consent.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. For more details, see our cookie banner when you first visit the Service.
7. Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Regular security assessments, penetration testing, and vulnerability scans
- Role-based access controls and multi-factor authentication for all internal systems
- SOC 2 Type II certification and annual third-party security audits
- Incident response procedures and 24/7 security monitoring
- Employee security training and background checks
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.
8. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
RivalDesk, Inc.
Attn: Privacy Team
548 Market Street, Suite 42200
San Francisco, CA 94104
United States
Email: privacy@rivaldesk.com
For data protection inquiries in the European Economic Area, you may also contact our Data Protection Officer at dpo@rivaldesk.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page and updating the "Last updated" date. We may also notify you via email or through the Service. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.